Absolutely! We are proudly certified by PETA as Global Animal Test-Free and Vegan. We strictly avoid animal testing and only sell through cross-border channels in regions where testing is required by law, ensuring we uphold our cruelty-free commitment worldwide.

Our products are made with at least 97% naturally derived ingredients, focusing on pure, potent botanicals—especially native New Zealand plants—combined with Korean skincare science for effective, lasting results.

We source globally from suppliers who prioritize sustainability and ethical practices, with many key botanicals responsibly harvested from New Zealand’s pristine environment.

Yes, we use carefully selected premium essential oils known for their skincare benefits, included at safe, skin-friendly concentrations.

Generally, yes when using the best quality oils at safe concentrations. Our formulas are gentle, but we recommend patch testing to ensure your skin’s comfort.

• Lemon: Brightens, balances, and refreshes dull skin.
• Rose: Soothes, hydrates, and protects with antioxidants.
• Jasmine: Softens, nourishes, and supports elasticity.
• Mānuka: Purifies, protects, and strengthens skin resilience.

Never. We exclude synthetic fragrances, parabens, paraffin, and other harsh chemicals. All scents and colors come naturally from fruits and flowers.

Samples aren’t available yet, but we’re exploring options to bring them to you soon.

Not currently, but we’re actively working to introduce travel-friendly sizes.

Yes, we do. You can find them on the shop section of our store.

Our products are designed to be gentle, but since skin varies, a patch test is always recommended if ever in doubt.

Contact us at product@lemonandbeaker for personalised recommendations!

Most of our products are safe, but we encourage reviewing the ingredient lists on our product pages and consulting your healthcare provider if unsure.

Stop using the product immediately, rinse with cool water, and consult a healthcare professional if irritation persists.

Unopened, up to 36 months. Once opened, we recommend use within 6 months.

Keep them in a cool, dry place away from sunlight and heat. Always secure lids after use.

Results vary, but many notice improvements within 2–4 weeks of consistent use.

Yes, but we recommend avoiding products with synthetic ingredients, as they may disrupt your skin’s natural balance and potentially worsen any initial purging when starting Lemon & Beaker. Using clean, gentle products helps support a smoother transition and better results.

Sustainability guides everything - from ethical ingredient sourcing to eco-friendly packaging and responsible manufacturing.

We focus on using high-quality, truly recyclable materials like 90%+ post-consumer recycled glass and partner closely with recycling facilities to ensure real-world recyclability.

Yes, from PCR glass bottles to plant-based inks, every detail is chosen to reduce environmental impact.

Most of our packaging can be recycled curbside.

Not yet, but we’re researching refillable and zero-waste solutions that meet our high standards.

Yes, founder Hannah Williamson supports women’s empowerment through beauty education and partners with NGOs to create meaningful change globally.

Worldwide! Shipping costs and times vary; check at checkout or contact us for details.

2–6 business days for NZ & US, up to 10 days internationally.

Afterpay, PayPal, Shop Pay, Google Pay, Shopify Payments, and credit cards, secured with encrypted checkout.

• Oceania & Asia: New Zealand
• Americas & MENA: USA
• Europe: Austria

Returns accepted within 14 days, unopened products only.

Due to hygiene, we cannot accept opened products.

Email us at product@lemonandbeaker.com or use our contact form. We aim to respond within 1–2 business days.

Follow us on Instagram, Tiktok, Facebook and LinkedIn for updates and community stories.

Beaker Benefits is our loyalty program that rewards you for shopping with us and engaging with the Lemon & Beaker community.

It’s free and easy! Just create an account on our website and you’ll be automatically enrolled.

You’ll earn 1 point for every $1 spent. You can also earn points for writing reviews, completing your profile, referring friends, and engaging with us on social media.

You can redeem your points for discounts on future purchases. Just log in to your account and apply your available points at checkout.

Yes, points are valid for 12 months from the date they’re earned. We’ll send reminders before they expire.

Your points balance and activity are visible in your loyalty dashboard when you log into your account.

Yes, in most cases you can use points alongside other offers. Any exceptions will be clearly noted at checkout.

Beaker Benefits members get access to birthday bonus points, exclusive skincare tips, early previews and access to new launches, and more.

No, to earn and redeem points, you’ll need to be logged into your account when you shop.

You’ll receive your referral points once your friend makes a qualifying purchase using your referral link.