Privacy Policy

Last updated: 13 June 2025 (NZ version)


This Privacy Policy outlines how Lemon & Beaker ("we", "our", or "us") collects,
uses, discloses, and protects your personal information when you use our services
or visit www.lemonandbeaker.com ("the Site"). We are committed to protecting
your privacy in accordance with the New Zealand Privacy Act 2020.


1. Who We Are

Lemon and Beaker Limited is a skincare brand that operates an online store
through lemonandbeaker.com and lemonandbeaker.co.nz We have appointed
Privacy Officers to oversee compliance. You can contact our Privacy Officer at
product@lemonandbeaker.com or at Lemon and Beaker Limited, 3/114 St
Georges Bay Road, Parnell, Auckland 1052, New Zealand.


2. What Information We Collect

  • We collect the following types of personal information:

  • Identifiers: Name, email address, phone number, billing/shipping address.

  • Account Information: Username, password (secured), account preferences.

  • Transaction Details: Order history, payment confirmation (processed securely
    by third-party providers).

  • Device & Usage Data: IP address, browser type, time zone, interactions with
    the Site.

  • Customer Support: Any messages or reviews you submit to us.

  • Cookies: Information collected via cookies or similar tracking technologies.

 

3. How We Collect Your Information

We collect personal information:

  • Directly from you (e.g., when placing an order or contacting support)

  • Automatically via cookies and other technologies (see section 5)

  • From trusted third parties (e.g., Shopify, payment processors)


4. Why We Collect Your Information

We collect and use your personal information to:

  • Provide and fulfil services and orders

  • Process payments securely

  • Deliver customer support

  • Send marketing and promotional communications (only with your consent)

  • Prevent fraud and enhance security

  • Improve and personalise your experience

  • Comply with legal obligations


5. Cookies and Online Tracking

We use cookies and similar technologies to:

  • Maintain Site functionality

  • Understand how users interact with the Site

  • Customise content and advertising

You may opt out of non-essential cookies using your browser settings or via our
cookie preferences banner. Full details about cookies used by Shopify are
available at Shopify Cookie Policy.

 

6. Sharing of Information

We only share personal information with:

  • Vendors and service providers (e.g., Shopify, payment gateways, delivery
    partners)

  • Business partners, with your consent, for advertising or co-branded services

  • Government or regulatory authorities, where required by law

  • Affiliates and corporate entities within our group

We do not sell or trade your personal information.


7. Overseas Disclosure

We may disclose your personal information to service providers based outside of
New Zealand (e.g., USA, Europe). When doing so, we ensure that reasonable
safeguards are in place, such as:

  • The recipient is in a country with comparable privacy protections; or

  • We have entered into contractual obligations (e.g., standard contractual
    clauses) to ensure the information is handled in accordance with the Privacy
    Act 2020.


8. Storage and Security

We take reasonable steps to protect your personal information from unauthorised
access, use or disclosure. However, no online service can guarantee absolute
security. If a privacy breach occurs that poses a risk of harm, we will notify you
and the Privacy Commissioner in accordance with the law.


9. Retention

We retain personal information only for as long as necessary to:

  • Fulfil the purposes for which it was collected

  • Comply with legal and tax obligations

  • Resolve disputes or enforce agreements

Once information is no longer required, we securely dispose of it.

 

10. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Request access to personal information we hold about you

  • Request correction of incorrect or outdated information

  • Withdraw consent for marketing communications at any time

  • Lodge a complaint with the NZ Privacy Commissioner if unsatisfied

To exercise your rights, please email product@lemonandbeaker.com.


11. Children

Our services are not intended for children under 16 years of age. We do not
knowingly collect information from minors. If you believe we have collected
personal information from a child, please contact us to have it deleted.


12. User-Generated Content

If you submit product reviews or other content, it may be publicly visible. Please
avoid sharing sensitive personal information in public areas of the Site.


13. Updates to this Policy

We may update this Privacy Policy to reflect changes to our practices or legal
requirements. The "Last updated" date will change accordingly. Significant
changes will be communicated via our website or email where applicable.


14. Contact Us

For questions, complaints, or to exercise your privacy rights:

Email: product@lemonandbeaker.com

Postal Address: PO Box 56221 Dominion Road, Aukland 1446, New Zealand

NZ Privacy Commissioner: https://www.privacy.org.nz


Thank you for trusting Lemon & Beaker with your personal information.