Refund & Return Policy

At Lemon & Beaker, we strive to ensure your satisfaction with our products. If you're not
completely happy with your purchase, we're here to help!

 

General Return Policy

You have 14 days after receiving your order to request a return. To be eligible for a return, the following conditions must be met:

  • The item must be in its original condition, unused or unopened, with all original packaging and any accompanying materials intact.

  • Proof of purchase (e.g., order confirmation email or receipt) is required.

 

How to Request a Return

  1. Contact Us: Email us at product@lemonandbeaker.com to initiate your return request.

  2. Approval & Instructions: If your return is approved, we will provide a return shipping label and instructions on where and how to send your package.

  3. Return Your Item: Ensure the item is securely packaged and returned using the label provided. Please note, shipping costs associated with exchanges may apply

Note: Items sent back without prior authorisation will not be accepted. For any questions, please contact us at product@lemonandbeaker.com.

 

How to Request an Exchange

  1. Contact Us: Email us at product@lemonandbeaker.com to initiate your exchange request.

  2. Approval & Instructions: If your exchange is approved, we will provide instructions on where and how to send your item.

  3. Return Your Item: Ensure the item is securely packaged and shipped as instructed. Please note, shipping costs associated with exchanges may apply.

  4. Exchange: Once we receive and inspect your returned item, we will confirm the approval status and arrange for your chosen exchange product to be shipped.

For any questions or additional assistance, please contact us at
product@lemonandbeaker.com.

 

Damages or Issues

We take quality seriously. If you receive a defective, damaged, or incorrect item:

  • Inspect your order upon arrival and notify us immediately.

  • Contact us at product@lemonandbeaker.com so we can assess the issue and resolve it promptly.

 

Non-Returnable Items

For hygiene, safety, and policy reasons, the following items cannot be returned:

  • Opened or used beauty products

  • Custom or personalised items

  • Gift cards

  • Items purchased on sale or at a discount

If you have any doubts about your specific item, please reach out to us before initiating a
return.

 

Sustainability Commitment

We prioritise the quality and integrity of our products and packaging. As part of our
sustainability efforts, please ensure returned items are shipped in their original packaging to minimise waste. 

If you have any further questions, concerns, or need assistance, don’t hesitate to contact our team at product@lemonandbeaker.com.

 

Note: Returns or exchanges may incur shipping costs to be covered by the purchaser.